Frequently Asked Questions
Support and information for your Samsung experience.
How can I track my order status?
You can track your order by logging into your Samsung account and visiting the 'My Orders' section, or by using the tracking link provided in your shipping confirmation email.
What is the return policy for mobile devices and appliances?
We offer a 15-day return window for most electronics, including mobile phones and tablets, and a 30-day window for home appliances, provided they are in original condition.
Do Samsung products come with a manufacturer warranty?
Yes, most Samsung hardware products come with a standard 12-month limited warranty covering manufacturing defects in materials and workmanship.
Does Samsung offer trade-in programs for old devices?
Yes, our Trade-In Program allows you to receive instant credit toward a new Samsung purchase when you trade in an eligible smartphone, tablet, or wearable.
What payment methods are accepted on the online store?
We accept all major credit cards, Samsung Pay, PayPal, and flexible financing options through Samsung Financing or Affirm.
How do I schedule a repair for my appliance or TV?
You can schedule a service appointment through the 'Support' section of our website or by using the Samsung Members app on your mobile device.